Policies
Privacy Policy
At Lucent Carat Lab, your privacy and security are paramount. This Privacy Policy describes how Lucent Carat Lab LLC collects, uses, protects, and discloses personal information when you visit our website, communicate with our diamond specialists, or acquire gemstones from our inventory.
Last updated 18 August 2026
11. Information We Collect
We collect personal information necessary to deliver exceptional luxury gemstone concierge services. This includes: (a) Contact identifiers (full name, email address, telephone/WhatsApp number, delivery and billing address); (b) Transaction details (diamond orders, certificate numbers, bespoke specifications, payment status); (c) Technical data (IP address, browser type, device information, and interaction logs captured via encrypted session storage).
22. Payment Security & PCI-DSS Compliance
Payment transactions are processed through Level 1 PCI-DSS certified payment processors (Stripe, Razorpay, and PayPal). Lucent Carat Lab never stores, transmits, or has direct access to your full credit card numbers or banking passwords. All financial data is tokenized and transmitted using TLS 1.3 end-to-end encryption.
33. How We Use Your Information
We process your information exclusively for legitimate business purposes: (a) To fulfill and dispatch your diamond orders with certified grading paperwork; (b) To arrange fully insured armored logistics and track real-time delivery; (c) To comply with international anti-money laundering (AML) and high-value precious gemstone trade regulations; (d) To provide client concierge support, warranty verification, and bespoke design consultations.
44. Information Sharing & Third-Party Partners
We do not sell, rent, or trade your personal information to any third parties for advertising or commercial marketing. We share data strictly with essential service providers necessary for order execution: (a) Independent gemological laboratories (IGI, GIA) for cert generation; (b) Insured priority logistics couriers (FedEx, UPS, Brink's); (c) Verified transactional payment gateways.
55. Data Retention & Safeguards
Your personal data is retained only for as long as necessary to maintain your diamond warranty records, comply with tax/legal obligations, and support your ongoing account services. We maintain stringent technical, physical, and administrative safeguards to prevent unauthorized access, loss, alteration, or misuse of your personal data.
66. Your Rights Under GDPR & CCPA/CPRA
Depending on your jurisdiction (including the European Union, UK, and California), you possess clear rights regarding your personal information: (a) Right to access and request a copy of your stored records; (b) Right to rectify inaccurate or incomplete details; (c) Right to erasure ('Right to be Forgotten'); (d) Right to restrict or object to data processing; (e) Right to non-discrimination for exercising your privacy rights.
77. Cookies & Tracking Technologies
We utilize essential first-party cookies and local storage to manage your active cart items, wishlist, currency preferences, and authenticated session tokens. We do not employ third-party behavioral cross-site trackers. For full details, please review our Cookie Policy.
88. Updates to This Policy
We may update this Privacy Policy periodically to reflect technological advancements, regulatory updates, or operational changes. The latest version with the effective date will always be published on this page.
If you have questions regarding our privacy practices or wish to exercise your data subject rights under GDPR or CCPA/CPRA, please contact our Data Protection Officer at privacy@lucentcarat.com or hello@lucentcarat.com.